Help Center
Orders
How can I change or cancel my order?
How do I request a Price Adjustment?
Why is my order arriving in multiple shipments?
What is Klarna and how does it work?
What happens once you receive my order?
What is the status of my online order?
Why was my order canceled?
How can I view and track my order?
Order Inquiries for Furniture or Mattress
Report an Issue with Shipment or Delivery
Product Warranty Information
Alliance iX - Contacting Us
We provide a number of channels for contacting us and our teams are waiting to help you with any questions you may have. Please have your order number to hand so that we can process your request as efficiently as possible. We’re sorry we don’t have a phone number to call.
Track My Order Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place 7 days a week between 8am to 9pm. Your tracking information will be sent via email when your order is dispatched or you can track it using your order number and the email address you used to place your order here
Delivery Options & Timeframes Click here for all of the delivery information you’ll need including delivery timeframes as well as costs.
Contacting Us
We provide a number of channels for contacting us and our teams are waiting to help you with any questions you may have. Please have your order number to hand so that we can process your request as efficiently as possible. We’re sorry we don’t have a phone number to call.
